Do I need a referral to attend hand therapy?

​PRIVATE CLIENTS

  • A referral is not required to attend as a private patient
  • If you have a referral from your doctor​​ or imaging and surgical information please bring it along
  • Private health insurance can be claimed for apointments at the time of the appointment and you pay only the gap fee.
  • Premade splints are normally not calimable through private insurance
  • Custom splints are often rebateable through private Extra's insurance however the process for each insurer is different and you will need to seek reimbursement yourself following their processes.
  • Rules stipulate that it is not possible to claim with both private insurance and medicare for the same appointment

​MEDICARE CLIENTS

  • ​If you wish to claim a medicare rebate to assist with the cost of your consultation, please speak to your GP about whether you qualify for a Chronic Disease Management Plan (CDMP) as eligibility criteria apply
  • ​as of July 1st 2025, the Medicare rebate is $61.80 per service for a maximum of 5 sessions per calender year
  • unused sessions can be rolled over to the following year but will count towards the session limit for that annual year
  • if you have exceeded your medicare threshold for the year a greater rebate will be payable
  • payment in full is required at the time of consultation and the rebate will be returned to your bank account by Medicare
  • Rules stipulate that it is not possible to claim with both private insurance and medicare for the same appointment 

​WORKCOVER/ DVA/ TAC

We will provide comprehensive consultations for Workcover and TAC clients without any gap fees or additional charges.

We bill your insurer directly eliminating the need for you to pursue reimbursement (for approved claims)

All our therapists have completed specific training to participate in the Early Intervention Program (EIP) Framework which emphasizes collaboration and a focus on achieving the best clinical and return-to-work outcomes for the worker. Registered practitioners are expected to provide client-centered treatment in line with the best practice service standards. 

We will maintain regular communication with your Case Manager, Return to Work (RTW) Co-ordinator or Occupational Rehabilitation Provider (ORP) and employer to facilitate a safe and successful return to work and are able to provide ongoing Certificates of Capacity (COC) and participate in Return To Work Case Conferences as required.